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          VOLUME 49 / ISSUE 3


The Journal is Indexed in


7 - A survey about job satisfaction and loyalty of data processing and control operators in Şişli Hamidiye Etfal Education and Research Hospital

Yıldız Köse, Yeliz Leblebici, Hatice Çakmakcı, Güven Bektemür

Objective: All health care workers, are important parts of the health care sector.As negative effects in any other field affect health professionals, also affects other employees in the sector. The development of technology in the health sector has created the recuirements for more advanced and high level of service and has made employee strength, mandatory to be qualified. These skilled people has to be satisfied with the institutions to be efficient in power and the institutional commitment levels should be high. Because more pleased staffs are more productive and professional. The purpose of this study is to check satisfaction and working conditions of various units serving in Data Processing and Control Operators in Istanbul Sisli Hamidiye Etfal Education and Research Hospital, and detect their thoughts about to leave their procession in organization and guide to the instution about redevelopment acitivities.

Material and Method: In this study we purpose to survey about satisfaction and working conditions of various units serving in Data Processing and Control Operators in Istanbul Sisli Hamidiye Etfal Education and Research Hospital, and detect their thoughts about to leave their procession and the questions were prepared and receive approval from Ethics Committee has been applied to 201 employees. After applied survey data being transferred to the computer, for statistical analysis about descriptive analysis and hypothesis, SPSS 15.0 for Windows program was used. Descriptive statistics; number and percentages for categorical variables, the average for numeric variables are given as the standard deviation. Percentages of categorical variables among groups was tested by chi square analysis. In cases where requirements are not met Monte Carlo simulation is applied. Statistical significance level of alpha has been accepted as p<0.05

Results: The employees stated that of their 41.8% enjoyed working in the Sisli Hamidiye Etfal. 44.8% were partially satisfied, 13.4% were not satisfied. The common argument of the partially satisfied and dissatisfied was unsatisfactory money for life. (59.5%) 42.3% of employees about leaving the organization has ‘no ‘ answer to the question. 21.4% yes, 36.3%. maybe. The group who were thinking about to leave their job, the common motivation (62.1) was the low salary rates Between the age grups and the situation about thought of leaving the organization, there was percent significant relationship (p=0.015<0.05 percent). The thinking about to stay in the instution, 22.4% of the employee stated that they liked to be from Şişli Etfal.

Conclusion: At the end of the study;

• The employees of institutions were not satisfied with the physical conditions, • Have good communication with work colleagues, • The belief about justice in the task distribution was low. • The communication in the instution was poor and the loyalty to the instution was not enough. • The belief that the implementation of the performance evaluation criteria in the institution is low, it was the low level of relations with the Director, •Social opportunities, of the instution were not enough. •They were not sufficiently active in training activities and quality studies and concluded they were not participants. Data Processing and Control operators’ the biggest reason for thinking of leaving the organization was that the salary rates insufficient for life. Because of it, the satisfaction of this employee must be higher. The measures to be taken against factors that negatively affect their professional satisfaction, social services should be increased, management strategies should be developed to expectations.

Keywords: operator control and data preparation, satisfaction, hospital

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